
www.milbankpowergen.com
What is the difference between
portable generators and automatic
home standby generators?
The differences have to do with the steps needed
to have emergency power owing into your house
in the event of a power outage. Portable systems
are wheeled units that require you to roll the
generator outside, start it up, and hook it up to a
power inlet box. From there you must go to the
transfer switch panel installed near your circuit
breakers and switch the power coming into your
house from the main line to the generator running
outside. After the power from your local utility is
restored, you are required to reverse the setup
process.
One of the clear advantages with an automatic
home generator system is that the unit turns itself
on and off automatically without you ever having to
leave the safety of your home. Our automatic home
generator systems also exercise themselves once a
week. You can even set the time when the unit will
perform this diagnostics check. The generator will
then be ready to run whenever needed.
Also, most portable generators have a high total
harmonic distortion (voltage uctutation) which is
not recommended for sensitive electronics. Our
home standby generators run at 5% THD or less,
assuring clean power.
How does the home generator
system work?
At the point of loss of utility power, the system
will wait approximately 6 seconds to start (this is
to verify that the power is going to stay out). After
it has started it will go through a warm up period
of 20 seconds. After this time the transfer switch
will change over to generator power. The house
will remain under generator power for a minimum
of ve minutes, even if the utility power comes
back on. After utility has come back on, and the
generator has powered up the house for at least
ve minutes, the transfer switch will go back to
utility power after 10 seconds. The generator will
then run one minute to cool down before turning
itself off.
What size standby generator do I
need to run the electric items in my
house during a power outage?
Most average homes of 1,200 to 3,000 sq. ft. can
run critical items in the home by using a 5,000-
7,000 watt generator. The most common items that
need emergency power during a blackout would
be the furnace blower motor, refrigerator, freezer,
lights, TV, sump pump, and water pumps. Larger
home generator systems in the 10-15KW range
will quietly supply as much as 18,000 watts of
starting power to your home automatically, giving
your family the power, freedom and comfort of their
usual lifestyle uninterrupted by power failure. The
12-20kW generators allow you to supply power
to both essential items and up to six high wattage
appliances including two central air units for the
ultimate in comfort and control.
Can I run a computer or other
sensitive electronic equipment
off the generator during a power
outage?
Yes. The power coming from your generator is
just as safe as what you normally have coming
out of the wall socket. The spikes or surges that
accompany power generation (also known as
“harmonic distortion”) are just a normal aspect of
electricity. However, when considering sensitive or
expensive electronic equipment running off a wall
outlet, you should use a good surge protector to
guard against small inuxes of power.
Does motor starting require a
different wattage?
Yes. Induction motors require larger amounts of
amperage for initial start-up than when they are
running. Some appliances and tools, such as your
refrigerator/freezer, furnace fan, air conditioner,
electric chain saw, weed trimmer, etc. will require
more watts than normal running wattage for motor
starting. This must be considered when sizing a
generator to meet your needs.
What does a home generator
system typically cost?
When you choose the safety, reliability and
automatic operation of a home generator system,
there are several items that contribute to the total
cost: the cost of the system itself, a transfer switch,
and installation charges. Optional maintenance
contracts can also add to the cost if you choose
one. Costs may vary depending on the size of the
unit, transfer switch used, location of installation,
and permits required for installation. Check with
your local sales representative.
Can I run my central air conditioner
on the home generator system?
Yes. We have designed a transfer switch that will
monitor loads on the generator, under emergency
power, allowing you to run a central air unit at
a 4-ton rating or less on our 12kW and 15kW
generator systems. They are available in 100 or
200 amp sizes. We also offer a load control center
to aid in running air conditioning systems.
What is a transfer switch?
A transfer switch is a device that is fed by both
utility and generator power. It isolates the two types
of power from each other so a back feed does not
occur. National Electrical Code requires a device
like this if two types of power are going to feed the
house.
How do I know what size transfer
switch I need?
There are many factors that will determine the
size transfer switch needed (size of utility service,
appliances needed to run, size of generator, etc).
The transfer switches available vary from 100 and
200 amps. Call 877-483-5314 or inquire with your
local sales representative for assistance. The 100
and 200 amp transfer switches are for whole house
power and feed the entire distribution panel.
What is the Load Control Center and
how can it benet me?
With our power management transfer switch, there
must be room on the generator for a central air unit
to run. The LCC isolates six circuits from your main
distribution panel to allow the air conditioner to
start when it wants. Basically, the LCC makes room
on the generator. These would be circuits that you
would not mind being turned off for a short period
of time while the A/C runs. You can hook these
circuits up in priority, 1 is the highest priority and
6 is the lowest. Discuss with a contractor how you
want each item hooked up.
How do I purchase a generator?
Who do I contact?
If you are interested in learning more about our
products or are looking for information on how to
purchase, please call 877-483-5314.
Can I install the unit myself or does
someone else need to?
It is recommended that you have your home
generator system (generator and transfer switch)
installed by a licensed contractor. Failure to do so
could be dangerous for both family members as
well as outside repair workers trying to x downed
power lines. In addition, professional installation is
required to maintain the warranty. They would also
make sure that all the necessary permits are pulled
to verify it will pass code and safety inspection.
Most Milbank Home Generator Systems dealers
are capable of not only performing the necessary
installation, but can also offer maintenance
agreements that ensure the generator is being
serviced on a regular basis. Check with your local
sales representative for more information.
HOME STANDBY GENERATOR SYSTEM
FREQUENTLY ASKED QUESTIONS
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